Frequently Asked Questions - FAQ's

General

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records.

The contents of your medical file will not be released without your signed consent.

What should I expect during my first visit?

The best and only way to find out which treatment is right for you, is to consult one of our specialists who will listen to your needs, examine you and provide you with educated advice. Your specialist will also tell you what you need to know about the treatment you are interested in, or recommend another to meet your needs.

Fees & Insurance

What about your fees?

Information on our current fee structure is available from our office. We are not a Bulk Billing practice and we do request payment at the time of consultation. All major credit cards are accepted and we have EFTPOS facilities. Variations to this billing structure are at our discretion. Prepayment of the estimated surgery cost is payable one week prior to your procedure.

What about insurance cover?

In general, your private health fund and Medicare will cover a portion with an associated item number. Please note that there will be an out-of-pocket gap for your surgery, and this varies from one procedure to another. We will give you an estimate of your gap prior to your surgery.

It is YOUR RESPONSIBILITY to ensure your health fund will adequately cover your surgery.

What are your acceptable means of payment?

EFTPOS, Bank cheques, personal cheques, cash or credit cards (MasterCard, VISA, and American Express) are acceptable means of payment.

The costs of surgery relate to:

• Surgeon and assistant surgeon
• Anaesthetist
• Hospital
• Ancillary charge (pharmacy, non-rebated instruments etc)

Your surgeon can tell you his fee and give you some indication of the costs of the other people involved in your care.